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Cancellation instructions and cancellation form
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity (cf. § 13 BGB):
1. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (Stadtholz GmbH, Urnenweg 20, 2610 Bad Zwischenahn, Germany, Tel.: 015117695612, Email: firstname.lastname@example.org) by means of a clear statement (e.g. sent by post letter or email) informing you of your decision to withdraw from this contract. You can use the sample cancellation form attached at the bottom of this page (see point 2), although this is not mandatory. You are free to exercise your right of withdrawal in other ways by means of a clear declaration.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within sixty days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than seven days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of seven days has expired.
You bear the direct costs of returning the goods. We recommend trackable shipping as this is the only way to ensure traceability.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.
2. Cancellation form:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
(*) Delete what is not applicable